JOHN RECHT |
Operations and Customer Service Manager with expertise in program management for international and domestic freight movement. Visionary with strategic analytical skills. Practical, articulate, and creative with proven ability to solve difficult business problems. Consistently obtain high performance through leadership and cohesive team building. Uncommon planning, organization, and conceptual abilities. Adept at forging win-win relationships with customers and inspiring employees to build customer loyalty and provide 100% customer satisfaction.
FINE LINES COMMUNICATIONS, INC., Portland, Oregon 2004-present
Chief Operating Officer Structured development of business systems to accommodate incorporation and expansion of business providing peer review articles, white papers, and magazine articles on medical and scientific subjects. Oversaw growth of 50% in project billings during last six months of 2004.
FedEx, Portland, Oregon 1989-2003
Station Operations Manager 1996-2003
Managed workgroups of up to 38 employees performing administrative functions, customer service, warehousing, sorting, and package delivery, utilizing state-of-the-art equipment and information systems.
Sorted, delivered, and picked up packages for international and domestic shipments, obtained sales leads from new customers, and solicited incremental package volume from existing customers.
Assisted customers with international and domestic shipping needs both over the counter and via telephone. Resolved problems with shipments enroute and expedited missorted packages. Served as Domestic Heavyweight Reservation Center Coordinator for Portland, Seattle, and Spokane ramp locations. As Information Coordinator, provided training to Portland ramp personnel in new heavyweight freight handling procedures. Also served as local United Way Coordinator.
FLYING TIGERS, Portland, Oregon 1987-1989
Customer Service Representative
Booked over 3,000 international and domestic shipments and filed more than 1,300 sales leads. Solicited new customers and offered sales incentives for new shipments. Answered customer inquiries concerning rates, services and freight movement. Checked dangerous goods shipments for accuracy and safety. Accreditations included Transporting Dangerous Goods by Air and International Tariffs.
University of Chicago, Chicago, IL, Mathematics
Seattle University, Seattle, WA, Master of Public Administration,
University of Illinois at Chicago Circle, Chicago, IL, AB in Liberal Arts and Sciences Philosophy,
Current, Regional Vice Chair, American Mensa Region 8
Current, Handbook Coordinator, American Mensa
Current, Chair, 2007 Oregon Mensa Regional Gathering
Past, Co-Chair, American Mensa Mind Games
Past, Assistant Regional Vice Chair, American Mensa Region 8
Past, Local Secretary, Oregon Mensa
Past, Treasurer, Oregon Mensa
Past, Arbitrator/Mediator, Oregon Mensa
Past, Chair, Oregon Mensa Regional Gathering
Past, Program Chair, Oregon Mensa Regional Gathering
Past, Community Congress Committee Chair, Seattle, WA
Past, Financial Coordinator, Pence Campaign for Seattle City Council, Seattle, WA
Past, Board Member, President, and Land Use Committee Chair, Central Seattle Community Council Federation, Seattle, WA
Past, METRO Citizens' Transit Advisory Committee, Seattle, WA